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Mail Quotas

What is a mail quota?
What causes a mailbox to become over quota?
What happens when my mailbox is over quota?
How do I keep my mailbox below quota?
Can I increase my mail quota?




What is a mail quota?

A mail quota is the amount of space reserved on the server to house your email messages. The 1internet mail quota is 5 Megabytes; this is roughly equivalent to 800 single page email messages.

What causes a mailbox to become over quota?

When you check your email using a program like Outlook Express using the POP3 protocol, the messages are downloaded from the mail server to your computer and therefore do not count towards your quota. Reasons for your box to exceed the quota include:

Email attachments: Large email attachments may lead to a mailbox exceeding the quota. Generally speaking, email messages without attachments are less then 10 Kilobytes; however, an attached image, program file, or multimedia file can sometimes be larger than 5 Megabytes! See Email Attachments for more information.

Copies of messages are left on server: If you have configured your email program to leave a copy of your email messages on the server, your mailbox becoming over quota. Click here for instructions on how to check your email settings to be sure you do not have this option selected.

Spam Folder: If you use the 1internet Spam Filter, messages in your Spam folder count towards your quota. If you receive a lot of spam, you may need to manually remove messages from the Spam folder. Click here for instructions.

What happens when my mailbox is over quota?

You will receive an email, warning you that your mailbox is getting close to quota. If your mailbox exceeds the quota, there is no room for additional mail and all new messages will bounce back to the sender.

How do I keep my mailbox below quota?

If you use an email program, such as Outlook Express or Netscape Messenger:

• Download all email from the 1internet server to your PC.
• If you use IMAP, watch the size of messages you receive. Consult your email program help if you are not able to see the size of your messages.
• Remove messages with large attachments by saving them to your computer's hard drive, or by deleting them.
• Do not leave a copy of the messages on the server. This option is available option on most email programs. Select your email program below for instructions for disabling this option:

Windows
	Outlook Express 4, 5 & 6		Netscape 7
	Outlook 98		Netscape 4.5-4.7
	Outlook 2000		Netscape 4.0x
	Eudora Pro		Eudora Light
Macintosh
	Outlook Express 5		Netscape 7
	Outlook Express 4.5		Netscape 4.5-4.7
	Eudora Pro		Netscape 4.0x
	OS X Mail

Note: If you need to leave copies of email messages on the server, check your email program for an option to remove messages after X amount of days or to remove messages from the server when you delete them from your computer. If you receive a message with a large attachment that you would like to keep, you may want to use webmail to remove it from the server after it has been downloaded to your computer.

If you use Webmail: Keep a close watch on the size of messages, particularly those with attachments. To determine the size of your messages: Click the Options link at the top of the screen, then choose Index Order. Select Size from the drop down menu and click the Add button. Return to your Inbox to see the size of each message. Click here to log into webmail.

Can I increase my mail quota?

You can contact our Sales department through the web by logging on to my1internet and contacting Sales via the online form or using our Contact Form, checking the option for Home or Business Sales, then filling out the form.